Terms of Use

Effective Date: October 1, 2025
Last Updated: September 29, 2025

Welcome to Soulmatch. These Terms of Use ("Terms") govern your access to and use of our website located at https://www.soulmatchofficial.com (the "Site"), our premium matchmaking services, including curated introductions, coaching, concierge support, advanced compatibility scoring, and related features (collectively, the "Service"), provided by Soulmatch LLC ("Soulmatch," "we," "us," or "our"), a California limited liability company registered and located in Santa Clara, California.

By accessing or using the Site or Service, including but not limited to browsing the Site, submitting an application, enrolling in a membership plan, making any payment, or participating in any matchmaking activities, you agree to be bound by these Terms, our Privacy Policy, our Refund & Cancellation Policy, and, if applicable, the Membership Agreement (as defined below). These documents collectively form a legally binding agreement between you and Soulmatch LLC.

If you do not agree to these Terms, you must not access or use the Site or Service. You represent and warrant that you are at least 18 years old, reside in the United States (with initial focus on the San Francisco Bay Area), and are legally capable of entering into contracts under applicable California and U.S. law.

As a dating service provider under California Civil Code §§ 1694-1694.4 (the "Dating Service Contracts Act"), we are committed to compliance with all applicable regulations, including providing clear disclosures, a cooling-off period for cancellations, and protections against misleading practices. Any contract that does not comply with these laws is void and unenforceable.

1. About Soulmatch
Soulmatch LLC is a premium matchmaking service that combines human expertise, personalized concierge support, and advanced AI-driven compatibility scoring to facilitate curated introductions for ambitious professionals, primarily in the San Francisco Bay Area. Our Service is tailored to help qualified members build meaningful, lasting connections through a structured 143-Day Protocol, which includes onboarding, profile refinement, introductions, feedback loops, and ongoing coaching.

We draw insights from over 500+ Bay Area professionals to refine our method, ensuring precision matchmaking that goes beyond algorithms. Features include hand-selected introductions aligned with your lifestyle and goals, continuous match refinement based on feedback, and discreet, concierge-level service for busy professionals.

Initial memberships are capped at 1,430 members to maintain exclusivity, high-quality in-person experiences, and community integrity. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, subject to our obligations under active Membership Agreements and applicable law.

We may use third-party customer relationship management (CRM) systems and other tools to manage member data, communications, and services securely and in compliance with our Privacy Policy.

2. Eligibility and Information Accuracy
To apply for, enroll in, or use the Service, you must meet the following eligibility criteria:

Be at least 18 years old and legally competent to enter into binding contracts under California law.
Provide accurate, complete, current, and truthful information during the application, registration, onboarding, or any other process, including but not limited to your name, age, gender, marital status, location, lifestyle preferences, professional details, photos, and relationship goals.

Be a resident of the San Francisco Bay Area for initial memberships, as our Service emphasizes in-person matchmaking in this region (we may expand eligibility in future terms).
Not be prohibited from using the Service under any applicable laws, these Terms, or due to prior violations (e.g., harassment or misrepresentation).
Not be in a committed relationship or seeking services for unlawful purposes.
We reserve the right to verify any information you provide, including through third-party background checks if necessary, and to accept, decline, suspend, or revoke applications or memberships at our sole discretion. This may include rejecting applicants who do not align with our community standards or for any lawful reason.

Misrepresentation of any information, including but not limited to age, marital status, intentions, or profile details, may result in immediate termination of your account without refund, and we may report such conduct to authorities if it violates law.

If you are applying or enrolling on behalf of another person or entity, you represent and warrant that you have full authority to bind them to these Terms.

3. Enrollment, Subscriptions, and Fees
3.1 Membership Plans
Our Service offers tiered membership plans (each a "Plan"), each requiring a minimum six (6)-month commitment (the "Membership Term") unless otherwise specified. Plans are designed for serious, long-term matchmaking and include varying levels of support.
Custom agreements may supersede standard Terms
Enrollment begins upon: (i) selection of a Plan; (ii) payment of the first month's fee or full prepaid amount; (iii) electronic execution of the Membership Agreement (via click-wrap acceptance, checkbox, or e-signature during the submission form or payment process); and (iv) our approval of your application.

We believe in transparent pricing with no hidden fees. Fees may be adjusted for future terms with at least 30 days' notice, but not for active Membership Terms.

3.2 Billing and Payments
Billing Cycle: Monthly payments are charged on the 15th of each month, starting from the enrollment date, unless you select the prepaid option.
Payment Authorization: You authorize us and our third-party payment processors (e.g., Stripe, paypal) to charge your provided payment method (credit card, debit card, or other) for all fees, including recurring charges. You must maintain valid payment information.
Taxes: You are responsible for all applicable sales, use, or other taxes.
Non-Refundable Nature: All fees are non-refundable except as expressly stated in our Refund & Cancellation Policy or required by law (e.g., during the cooling-off period).
Early Cancellation: Does not relieve you of payment obligations for the full Membership Term, subject to the cooling-off period.
Payment Failures: If payment fails, we may suspend your access until resolved, and you remain liable for all fees plus any collection costs.
In compliance with California's Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600 et seq.) and Dating Service Contracts Act, if you opt into any auto-renewal at the end of your term, we will provide clear disclosures, obtain affirmative consent, send confirmation emails, and allow easy cancellation. However, initial Membership Terms are fixed and do not auto-renew unless you explicitly choose to renew.

3.3 Cooling-Off Period (California Residents)
Pursuant to California Civil Code § 1694.1, California residents have the right to cancel your Membership Agreement without penalty until midnight of the third business day after the day you sign the agreement (the "Cooling-Off Period"). To cancel, notify us in writing via email to [email protected] or certified mail to our address in Santa Clara, CA. Upon valid cancellation, we will refund all payments within 10 days. This right applies only to the initial enrollment and does not extend to renewals or mid-term cancellations.

3.4 143-Day Promise
For Catalyst, Ascend, and Apex Plans, if we do not present a meaningful match (as reasonably determined by us based on your feedback and participation) within 143 days of enrollment, you may receive up to three (3) additional months of Service free of charge. This guarantee requires your active participation, including responding to introductions within 48 hours and providing honest feedback. It does not guarantee relationship success, which is beyond our control.

3.5 Waitlist
If memberships are full, you may join the waitlist by paying a $499 deposit. This deposit is fully refundable if you are not selected for the next enrollment cycle or applicable to your fees if selected. If selected and you decline, the deposit is forfeited.

4. Bay Area Exclusivity
For the first 6-month term, memberships are limited to 1,430 members from the San Francisco Bay Area to ensure curated, in-person matchmaking experiences and a high-quality, exclusive community. We may verify residency and prioritize local applicants. Future expansions may include other regions, subject to notice.

5. Use Restrictions
You agree to use the Service responsibly and in compliance with all applicable laws. Prohibited conduct includes, but is not limited to:
Using the Service for any unlawful, fraudulent, harmful, or unauthorized purpose, including violations of California Penal Code, federal laws, or anti-discrimination statutes.
Misrepresenting yourself, your intentions, profile information, or any data provided.
Harassing, abusing, stalking, threatening, or harming other members, staff, potential matches, or third parties (e.g., discrimination based on protected characteristics under California Fair Employment and Housing Act).
Sharing, distributing, or disclosing private member information (e.g., contact details, photos) without explicit written consent.
Interfering with, disrupting, or damaging the Site or Service, including hacking, scraping, reverse-engineering, introducing malware, or unauthorized data access.
Using automated systems (e.g., bots, scripts) to interact with the Service without our permission.
Soliciting, advertising, or promoting commercial activities to other members without our consent.
Violating any intellectual property rights, confidentiality obligations, or non-disclosure agreements.
Engaging in conduct that could harm our reputation or the community, such as false complaints or disruptive behavior.
Violations may result in immediate suspension or termination of your account without notice or refund, forfeiture of unused services, and potential legal action. We may report serious violations (e.g., threats, fraud) to law enforcement as required by law. Terminated users are prohibited from reapplying without our express permission.

6. Intellectual Property
All content, materials, and features of the Site and Service, including but not limited to logos, text, graphics, images, software, algorithms, the 143-Day Protocol, compatibility scoring systems, and any custom tools or content, are owned by Soulmatch LLC or our licensors and protected under California and U.S. copyright, trademark, patent, trade secret, and other intellectual property laws (e.g., California Civil Code § 3426 et seq. for trade secrets).

You are granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial purposes only, subject to these Terms. You may not copy, reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content without our prior written consent. All rights not expressly granted are reserved.

If you submit feedback, ideas, or content to us (e.g., profile information, survey responses), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate it into the Service without compensation.

7. Privacy
Your privacy is of utmost importance to us. Our Privacy Policy, incorporated by reference herein, details how we collect, use, disclose, protect, and process your personal information in compliance with the California Consumer Privacy Act (CCPA, Cal. Civ. Code § 1798.100 et seq.), California Online Privacy Protection Act (CalOPPA), and other applicable laws. By using the Service, you consent to our data practices as described therein.

We do not sell or rent your personal information. For CCPA-specific rights and disclosures, please refer to the Privacy Policy.

8. Guarantees and Limitations
We provide curated matchmaking, personalized coaching, concierge support, and introductions based on your preferences and our expertise. However, we cannot guarantee specific outcomes, such as finding a match, relationship success, or compatibility, as these depend on mutual interest, personal circumstances, and factors beyond our control.

The 143-Day Promise is our sole performance guarantee, as outlined in Section 3.4. All other representations are disclaimed to the fullest extent permitted by law.

9. Disclaimers and Limitation of Liability
THE SITE AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

WE DO NOT WARRANT THAT MATCHES WILL MEET YOUR EXPECTATIONS OR THAT THE SERVICE WILL RESULT IN ANY SPECIFIC OUTCOME. YOU USE THE SERVICE AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW, SOULMATCH LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, EMOTIONAL DISTRESS, FINANCIAL LOSS, TIME LOST, OR DAMAGES ARISING FROM USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

These limitations apply notwithstanding any failure of essential purpose of any limited remedy and are enforceable under California Civil Code § 1668. Nothing in this section limits liability for gross negligence, intentional misconduct, or violations of law that cannot be disclaimed.

10. Indemnification
You agree to defend, indemnify, and hold harmless Soulmatch LLC, its officers, directors, employees, contractors, affiliates, agents, and licensors from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

Your use or misuse of the Site or Service.
Your violation of these Terms, the Membership Agreement, or any applicable law or regulation.
Your misrepresentation of information during registration, use, or interactions.
Any disputes, injuries, or damages involving you and other members, potential matches, or third parties.
Your infringement of any third-party rights, including intellectual property or privacy rights.
This indemnification obligation survives termination of your account or these Terms.

11. Termination
We may suspend or terminate your access to the Site or Service, or your membership, at any time, with or without notice, for any reason, including but not limited to violations of these Terms, harmful conduct, non-payment, or to protect our community. Upon termination:

You remain obligated to pay any outstanding fees for the full Membership Term.
All licenses granted to you end, and you must cease using the Service.
We may delete your data, subject to legal retention requirements.
You may terminate your membership at the end of your Membership Term by providing written notice at least 30 days in advance to [email protected]. Mid-term termination is not permitted except during the Cooling-Off Period or as required by law.

Provisions that by their nature should survive termination (e.g., payment obligations, indemnification, limitations of liability) will do so.

12. Dispute Resolution and Governing Law

12.1 Governing Law
These Terms and any disputes arising hereunder are governed exclusively by the laws of the State of California, without regard to its conflict of law principles.

12.2 Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with us (including formation, performance, breach, or termination) shall be resolved exclusively through binding arbitration, rather than in court, except for small claims actions or injunctive relief related to intellectual property or confidentiality.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in Santa Clara County, California, by a single arbitrator. You and we agree to waive any right to a jury trial or class action. The arbitrator's decision is final and binding, with limited rights of appeal.

You may opt out of this arbitration provision by sending written notice to us within 30 days of your initial acceptance of these Terms. If any part of this provision is unenforceable, the remainder remains in effect.

12.3 Jurisdiction and Venue
If arbitration does not apply, any legal action must be brought exclusively in the state or federal courts located in Santa Clara County, California. You consent to personal jurisdiction and venue therein and waive any objections.

In compliance with California Civil Code § 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 for complaints or questions.

12.4 Class Action Waiver
All disputes must be brought on an individual basis only, not as a class, consolidated, or representative action. You waive any right to participate in class actions.

13. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, laws, or features. We will notify you of material changes via email, Site posting, or in-app notice at least 30 days in advance, where required by law (e.g., for pricing or data practices). Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

14. Miscellaneous
Severability: If any provision of these Terms is held invalid or unenforceable, the remainder will continue in full force.
No Waiver: Our failure to enforce any right or provision does not constitute a waiver.
Assignment: We may assign these Terms or any rights hereunder without your consent. You may not assign without our prior written consent.
Entire Agreement: These Terms, along with the Privacy Policy, Refund & Cancellation Policy, Membership Agreement, and any custom Apex agreements, constitute the entire agreement between you and us, superseding any prior understandings.
Electronic Communications: You consent to receive notices electronically under the California Uniform Electronic Transactions Act (Cal. Civ. Code § 1633.1 et seq.). Agreements may be executed via e-signature.
Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control (e.g., acts of God, pandemics, cyber-attacks).
Headings: Section headings are for convenience only and do not affect interpretation.
Contact Information: For questions or notices, contact us at [email protected] or our physical address in Santa Clara, CA.

15. Contact Us
Soulmatch LLC

4701 Patrick Henry Drive
Santa Clara, California 95054
Email: [email protected]
For billing inquiries: [email protected]

© 2025 Soulmatch LLC. All Rights Reserved.